The Business Challenge

A municipal authority managing citywide parking and mobility services struggled with fragmented operational silos. Disconnected telemetry across parking meters, field inspection agents, and financial systems hindered revenue reconciliation, preventive maintenance, and dynamic occupancy planning.

The Solution

Sersight engineered an end-to-end operational BI control tower consolidating municipal IoT streams into a single source of truth:

• Integrated Revenue Telemetry: Unified transaction streams across parking meters and digital apps down to specific streets and vehicle classes.

• Enforcement Route Analytics: Built compliance monitoring tools tracking inspector routes, response times, and geographical coverage.

• Predictive Asset Maintenance: Automated maintenance dispatching based on equipment fault codes, hardware lifecycle data, and usage intensity.

Key Results & Impact

• Granular Visibility: Delivered 360-degree operational visibility over municipal parking revenues and utilization patterns.

• Enforcement Efficiency: Optimized inspection routes and coverage, improving municipal compliance and field productivity.

• Asset Reliability: Mitigated meter downtime through proactive maintenance alerts and automated ticket routing.